3. Terms and Conditions
1.a. These terms and conditions are important. They form a part of your contract with us. Please read them carefully and if you are uncertain about any aspect of what’s written then please do ask.
1.b. The Land Rover Defender was designed and built for agricultural and utilitarian use; however they gathered such a following that we now see them in almost every sector imaginable. The enthusiasm for these vehicles is unlike anything else and it’s easy to see why; they look fantastic, are fun to drive and put a smile on your face just thinking about them.
1.c. Arkonik restores and delivers Land Rover Defenders to the highest of standards available anywhere in the world. We are enthusiasts building for enthusiasts. You have every right to expect the very best of Arkonik and the very best from your Defender, however, we are only human and your Defender is a machine.
1.d. Please be prepared for what a Defender really is, you are not buying a new car. You are buying a customised (up to) 25 + year old vehicle which was built for utility not luxury.As with any automobile you may experience minor niggles during your on-going ownership. If you are happy to acknowledge that historic vehicle ownership and particularly Defender ownership requires enthusiastic care then you and your family may be rewarded with a lifelong partner in your adventures across the Earth.
1.e. We would rather not sell you one of our machines if you are not going to take a responsibility for loving it and accepting it for what it is. Whilst we have a warranty program we do expect you to take ownership and responsibility of your machine from day one. Please also note that, along with our support and assistance you will have to deal with local registration agencies for, any necessary, testing and titling of your vehicle.
1.f. All orders will be subject to acceptance in accordance with the above and following terms and conditions. Acceptance of your order and the completion of the contract between you and Arkonik will take place as soon as you place your deposit and then on dispatch of the vehicle(s)/equipment to you (i.e. at the point you collect the vehicle(s)/equipment from our premises or we deliver the vehicle(s)/equipment in to your custody, the custody of your appointed third party, or the custody of a shipping or transportation agent) unless we have notified you that we do not accept your order or you have cancelled that order (please see Section ‘Deposits, Placing an Order, and Cancellations). Please, if necessary, print out these terms and conditions for your own records. Once you have signed your pro-forma invoice or sales invoice you are deemed to have agreed with these terms and conditions.
2. Deposits, Placing an Order, and Cancellations
2.a. Arkonik require a 25%, of order value deposit to hold a vehicle in your name. The deposit is not refundable under any circumstances apart from those in which Arkonik is unable to complete the order. Once your down payment has been paid your order is ‘locked’ and Arkonik will begin allocating resource in order to prepare the vehicle to the agreed specification. You will be able to moderately change or amend your order until the vehicle enters our production line.
2.b. Prior to shipment, you will be required to clear your outstanding balance in full. You will only become the owner of the goods once full payment has been received by Arkonik.
2.c. You shall be provided with the following documentation from us in order to assist with your local registration and title arrangements; V5 and/or Copy of original registration certificate (Where necessary with a notarized translation/ transcript), your invoice of purchase and customs clearance documents. It is your responsibility to arrange issuance of title, which may include engine tuning and in some regions the installation of a catalytic converter to enable your vehicle to obtain relevant emissions documents. Arkonik is not responsible for local emissions requirements. Please note that, depending upon your territory or region, emissions regulations may vary from no test required at all through to possibly quite stringent testing - obviously it’s impossible for us to set your motor for local conditions, she is set at factory levels upon leaving Somerset, so if you're at a significantly different altitude to factory settings or your local laws require very low levels of CO and hydrocarbons emissions then you must expect to go through a little pain to get her set to the correct levels. You should find a local garage, one which ideally had an understanding of low-tech motors, and also has a "smog" testing machine on site so as to capture data on the emissions at the same time as they are making adjustments.
3. Pricing & Payment Methods/Terms
3.a. The price you pay for a vehicle(s) is the price agreed with you at the time we receive your 25% down payment. While we try and ensure that all advertised prices are accurate, errors may occur and/or the final criteria of your order may require an adjustment to the pricing.
3.b. If we discover a significant error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it with a full refund. If we are unable to contact you, we will treat the order as cancelled.
4. Shipping & Export
4.a. At the time of placing your order you will be given a guide program of works and a provisional date upon which you can expect to receive your order. At Arkonik we are always working to improve upon our product and as a result Arkonik reserves the right to delay or extend the program for your vehicle.
4.b. When placing an order, the export, shipping charges and onward journey to your doorstep are included in the price.
4.c. Arkonik will always act to ensure your order is shipped as quickly and conveniently as possible. However, it is not possible to guarantee a specific time frame for the departure or arrival of any shipping vessel: Arkonik will not be held accountable for any cost, inconvenience, or delay associated with this element of the shipping process.
4.d. Arkonik will ensure the vehicle is correctly removed from the UK registry (DVLA), and as part of your order - transported to port or loading area, and safely handed in to the custody of a third party shipping or transportation agent. Arkonik has independent shipping insurance, which covers certain risks to you during its transit.
4.e. Arkonik strives to remain the market leader in the preparation and export of Land Rovers. However, due to the constantly changing dynamic of vehicle import legislation, any information provided by Arkonik regarding the importation process, vehicle restrictions, charges or criteria are given as a guide only: you must ensure that you have contacted your local authorities and that you are satisfied that your order is suitable for importation and registration / title. Arkonik will not be held accountable, or accept the return or refund thereof, any vehicle which fails to meet importation regulations due to a change in those regulations that have occurred during the construction and delivery timeframe of your vehicle; except when Arkonik has prepared or shipped the order in a manner which contravenes the criteria agreed with us when you first placed the order.
4.f. You must ensure that any specific importation actions, that you might request Arkonik to undertake on your behalf (regardless of whether or not those actions are included within Arkonik advertised pricing or information), are agreed in writing/email with Arkonik prior to placing your order. Arkonik will not be held accountable if you fail to have identified and/or asked us to organise such an action.
5. Company Registration Details
5.a. Our company registration number is 6393340. Our registered address is Unit 12, Westway Business Centre, Marksbury, Bath, BA29HN. Our showroom and operational premises address is Lakeside Park, Mells, Somerset, BA113RH.
6. Our Commitment to Privacy
6.a. In accordance with the Data Protection Act 1998, Arkonik regards the privacy of all of our customers very highly. To provide you with confidence regarding the use of your personal information on our website, we provide this notice explaining our online information practices.
6.b. Personal information, such as your e-mail address, name, home or work address or telephone number etc., is collected by us and is used solely for the purpose of billing, fulfilling and/or shipping your order.
6.c. When placing an order we collect the following details from you whilst protecting your data securely at all times.
- Your name
- Billing Address
- Shipping Address
- Telephone number
- Email address
7. How Your Information is Used
7.a. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the vehicle/order and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
7.b. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to any companies for marketing purposes.
8. Commitment to Data Security
8.a. Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.
9. Our Website
9.a. We are not responsible for the privacy statements or other content on websites outside of this website that may be linked to by our site.
9.b. Our site may use cookie and tracking technologies, which are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors.
9.c. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
10. Our Warranty and our expectations of you and your reasonable expectations of your used Defender.
10.a. You may experience some problems during your ownership which are inherent in the design of these utility based vehicles. Here we talk briefly talk about some of these problems and things to expect and some basic maintenance and care to assist in keeping these little niggles and quirks in check. These niggles and quirks and service requirements are NOT covered by your warranty so it’s important that you understand what is expected of you as the user and what you should reasonably expect of your Defender. Most important of all your Defender will need regular use and driving – it will not respond well to being parked up for weeks and months on end. Locks will seize, batteries will flatten, oil seals will dry out and leaks will occur.
10.b. As part of your purchase we will be sending you an original user manual and a Haynes service and repair manual for your Defender.
10.c. If you are handy with a set of spanners or fancy rolling your sleeves up and having a go at some simple maintenance and repair, this manual will provide you with a step by step guide of just about every job imaginable on your machine! Even if you’re not going to get your hands dirty we advise to get stuck in to these manuals so you have a greater understanding of your Defender and how to provide him/her with the best of care.
10.d.1. Defender is built from steel and aluminium. Galvanic reaction between these two metals can occur. We will have gone to great lengths to prepare, Raptor coat, WaxOyl,Shultz, paint and protect your bodywork and chassis components. The very best form of protection will be to keep your Defender clean, washed, polished and ideally covered or garaged between use.
10.d.2. Liberal amounts of Waxoyl and cavity wax have been used to protect the insides of your doors. We will have given you the best possible start, however, your doors would certainly benefit from a bi annual top up of WaxOyl and cavity wax as a preventative measure.
10.d.3. Some high traffic areas such as the wheel wells will be subject to more road debris and dirt than other areas of the chassis for example. Keep the undercarriage clean and free from dirt and road residue as best you can so to help prevent a build-up of damp muddy areas.
10.e.1. The electrical systems on Defender are relatively basic and will require some maintenance to ensure everything works as it should. The main problem you may encounter is dry terminals on the fuse board, to combat this apply, at service time, some light oil to the fuse board and ensure the terminals are clean and free from dirt or corrosion to ensure the best possible current.
10.f. Driveline and Transmission housings
10.f.1 The Defender transmission and driveline has many components all with their individual amounts of slack, all of these combined can attribute to a clunk or knock if the gear change is not smooth. This is nothing out of the ordinary but as components wear this will become more noticeable. This system is rudimentary and robust and was designed for performance rather than comfort and therefore is a little unrefined. The system is solid and reliable however there are some inherent design flaws that may cause some noise, again it’s not out of the ordinary. If you are unsure we are always on hand to assist or advice or of course take it to your local trusted mechanic to give it a quick inspection.
10.g. Leaking power steering
10.g.1. Leaks in the power steering box can be avoided by not turning the wheels at a standstill as this puts the pump and box under extra pressure and eventually can attribute to seal failure. Most boxes are slightly covered with oil but drips are a sign for immediate action, again this would be covered by your warranty.
10.h. Auxiliary/Alternator drive belt
10.h.1. Unlikely to cause any issues but as all the new components settle in they may pick up some slack along the way, just check the tension of your belts every couple of weeks as part of the maintenance routine. To check the tension grab the belt with your thumb and forefinger and twist it on itself, you shouldn’t be able to twist it any more than 180 degrees, if you feel it is loose then have somebody take a look at it or refer to your Haynes service and repair manual for a step by step guide of how to adjust it.
10.i. Service intervals and regular mechanical maintenance
10.i.1. Service intervals are very important and must be adhered to strictly to ensure long lasting service from all of your Defenders’ components, with regular checks you can ensure everything carries on working as it should with regards to engine and ancillary components.
10.j. Service Time
10.j.1. At this point most major fluids should be replaced as well as a full inspection of all other components. Remember this is no ordinary vehicle, it’s an old classic and should be treated as such; take it to a specialist if at all possible so they know what they’re dealing with to ensure the best possible service and care.
10.k. Fluid Levels Check
10.k.1. Regularly check your engine bay levels (maybe once a week and before and after any long drive) to ensure there are no leaks and that the systems have the required amount of fluid to operate correctly and efficiently. A visual check will do and your Haynes manual will have all the relevant specification data regarding levels and correct fluid types.
10.l. Tyre pressures and wheel torque
10.l.1. To maximise fuel efficiency and even tyre wear ensure your tyres are kept to the correct pressure, check this once a week along with the rest of your checks to ensure the best performance and life span from your tyres. We recommend the following:
10.l.4. If you are towing then increase the pressures accordingly depending on the weight you are pulling. Check the wheel torque after about 500 miles of driving as a matter of course:
- 10.l.2. Front tyres: 36 psi
- 10.l.3. Rear tyres: 34 psi
- 10.l.5. Steel wheels: 120 NM
- 10.l.6. Alloy wheels: 100NM
10.m.1. Upon delivery and initial driving please allow at least 1000 miles for the engine to wear in. The wearing in procedure should consist of careful considerate driving, that's not to say don't use the whole rev range however do not over rev the engine and push it too hard during the first 1000 miles, avoid over pumping the gas pedal when starting as this will cause "bore wash" and lead to potential harm, if she does not start immediately it’s probably because you're not using enough choke or you're using too much, be gentle and get used to the way she starts when cold and when hot.
10.n. V8 Engine
10.n.1. Expect your V8 engine to use between 4-8 quarts of oil in the first 2000 miles of bedding in, monitor the oil level weekly and contact us immediately if you have any concern. If you do have any concern we strongly advise you do not drive the vehicle to prevent any potential damage.
10.n.2. Service interval: 6000 miles absolute maximum!
10.n.3. The Rover V8 is a great engine but of course is now considered ancient technology.
They accept hard driving but are very sensitive to oil change intervals. If you miss them or use cheap oil a black sludge will quickly build up, this starts to block oil passages so some components will no longer get enough lubrication.
10.o. Turbo Diesel engine – all types
10.o.1. Upon delivery and initial driving please allow at least 1000 miles for the engine to wear in. The wearing in procedure should consist of careful considerate driving, that's not to say don't use the whole rev range however do not over rev the engine and push it too hard during the first 1000 miles.
10.o.2. Service interval: 6000 miles absolute maximum!
10.o.3. The Land Rover 200Tdi is a solid reliable motor that replaced the 2.5TD and 2.5NA engines of the 90 and 110, with new strengthened engine block, new cylinder head, turbo charger, intercooler and direct injection system. The 200Tdi is known for its engine reliability, comfortable low speed power and torque, combined with excellent gas mileage; you can expect anywhere between 23-28mpg average.
10.p. Sticking transfer box levers
10.p.1. Differential lock and High-Low range lever may stick if used rarely. A good squirt of penetrating oil usually sorts out the problem, to prevent this use your transfer box from time to time to keep the levers free and functional, it will also be a great opportunity to try out all the positions and their unique functions.
11. Our Warranty Terms and Conditions – Used Custom Vehicles
11.a. Arkonik offer a six month mechanical failure warranty on all CUSTOM produced vehicles it sells. The warranty becomes active from the date of your collection or the vehicles delivery. The Arkonik warranty does not affect your statutory rights. Under the terms of the Arkonik warranty, Arkonik is entitled to choose whether to repair or replace a component covered by the warranty. Items that are covered under the Arkonik warranty are listed below. Mechanical or electrical failure is defined in the ‘Definitions’ section of the warranty booklet. There is no limit on the number of claims made
11.b. The period for which this warranty is valid is from the date of purchase for the period/mileage (whichever sooner) as stipulated on the ‘warranty record’ and is equivalent to 6 month or 6,000 miles of usage since point of purchase.
11.c. To maintain the validity of the Arkonik warranty the vehicle must be maintained and serviced as recommended by the vehicle manufacturer or to an alternative service content authorised by Arkonik and evidenced by completion and stamping of a Servicing Record. The relevant invoices must also be retained and may be required in the event of a claim. A maximum allowance of 500 miles or one calendar month is permitted (if unavoidable) in excess of the manufacturers recommended servicing interval.
11.d. All warranty issues must be notified to Arkonik within 48 hours of the problem having been identified. Arkonik reserves the right to carry out warranty repairs in house or through an agreed third party.
11.e. In our experience there are 3 levels of claim. Each claim level will require a different solution as follows;
11.e.1. Minor fault (i.e. rear windscreen wiper motor failure) – we will ship the part to your local pre-approved workshop and pay for its fitment. We would expect for these works to be complete within 3 weeks of the faults realization
11.e.2. Large fault (i.e. clutch failure) we will ship the part to your local pre-approved workshop and pay for its fitment and would expect for this work to have been arranged and completed within 3 weeks of the faults realization. Note that we do reserve the right to attend to this type of fault via a member of our own staff arranging to visit you at your location.
11.e.3. Catastrophic fault (i.e. engine failure) we will arrange to have the vehicle inspected / tested by a local pre-approved workshop. In the event that a catastrophic failure is diagnosed we shall make arrangements for the shipment of parts to your location and for the pre approved workshop to undertake the works, we shall meet the costs of all works. We would expect for this work to have been arranged and completed within 6 weeks of the faults realization. We do reserve the right to attend to this type of fault via a member of our own staff arranging to visit you at your location.
11.e.4. If misuse of the vehicle is identified as the cause of any failure then you will be invoiced for all remedial works associated with the repair. All warranty claims will be invalidated if remedial works are completed by a third party if Arkonik has not authorised in writing a quotation from that third party; without prior authorisation from Arkonik all costs associated with the claim or repair will fall to the customer.
11.f. In the event of a repair being carried out under the terms of this warranty any parts replaced shall become the property of Arkonik. Arkonik is at liberty to specify the use of reconditioned/exchange units for repairs carried out as a result of a valid claim within the terms of this warranty. This warranty is invalidated if the vehicle is used for rallies, racing, pace-making, reliability trials, scrambling, speed testing, track days or for hire or gain, or commercial travelling without the express written consent of Arkonik.
11.g. This warranty is only transferable to another owner if the Arkonik expressly consents to it in writing.
11.h. This warranty is invalidated if it is discovered that the odometer has been disconnected for a material mileage or tampered with.
11.i. This warranty does NOT entitle the customer to the use of a loan vehicle while any warranty issue is being resolved either through Arkonik or a nominated third party. Arkonik will always endeavour to resolve any warranty issue as quickly and conveniently as possible but customers must make their own arrangements, and meet the costs thereof, of a temporary or replacement vehicle/mode of transport during the repair period.
11.j. Considered a normal occurrence and not covered:
- 11.j.1.Very minor fluid leaks and drips
- 11.j.2.Very minor amounts of water or condensation penetrating the interior through panel gaps
- 11.j.3.Very minor rattles from exterior and interior panels (remember it's a utility truck)
- 11.j.4.Rumbling noises from the transmission, steering and suspension while manoeuvring
- 11.j.5.Issues caused by incorrect operation of the handbrake/transmission lock and other controls
- 11.j.6.Smoke from the exhaust system on start-up and during driving
- 11.j.7.Engine consuming oil minor amounts of oil
11.l. Components covered:
The following mechanical and electrical items are covered if the above terms and conditions of this warranty are fully complied with and subject to the maximum claims limit.
11.l.1. Engine: Cylinder Block, cylinder bores and liners, crankshaft, crank main bearings, big end bearing, oil pump, con-rods, gudgeon pins, small end bearing, piston, piston rings, cylinder head, rocker shaft, rockers, hydraulic lifters, camshaft and cam followers, push rods, camshaft bearings, inlet and exhaust valves, valve springs, valve guides, cylinder head gasket, inlet manifold, timing gears, timing chains, timing belt/chain tensioner, flywheel or flex plate starter ring gear. We do not cover issues caused by overheating, and we do not cover timing belt failure. You are expected to make regular checks and top up the oil and coolant levels as required, or this may invalidate cover of the engine warranty.
- 11.l.2. Gearbox: Gears and gear clusters, selectors and shafts, synchromesh assembles, ball and roller bearings, needle bearings, bushes and transfer gears
- 11.l.3. Brakes: Brake master cylinder, wheel cylinders, callipers, brake bias/restrictor valve, vacuum servo and brake vacuum pump.
- 11.l.4. Clutch: Clutch plate, pressure plate, release thrust bearing, oil contamination (centre plate only), master and slave cylinders.
- 11.l.5. Differential: Internal shafts, bearings and bushes, thrust washers, spacers and bevel gears, planetary gear assembly, crown wheel and pinion assembly, includes front, rear and centre differentials.
- 11.l.6. Four wheel Drive: Drive shafts, universal joints and couplings, constant velocity joints, half shafts and bearings. Excludes gaiters and bushes
- 11.l.7. Engine Cooling System: Water Pump, thermostat and housing, viscous fan coupling, engine temperature gauge sensor, engine oil cooler, heater matrix, radiator and expansion tank.
- 11.l.8. Electrical System: Starter motor and alternator, voltage regulator, starter solenoid (inertia drive starters), indicator relay, front and rear windscreen wiper motor, ignition coils, horn, glow plug relay (diesel only), indicator and wiper switches (column stalks), heater fan motor, fuel tank sender unit, electric fuel pump, temperature sensing switch, oil pressure sensor, speedo, heated rear screen (element failure).
- 11.l.9. Wheel Bearings: Front and rear wheel bearings.
- 11.l.10. Prop-shaft: Universal joints and couplings, bearings and rubber couplings, front and rear transfer shafts.
- 11.l.11. Fuel System: Carburettors, lift pump, mechanical or electrical fuel pumps and tank sender unit.
- 11.l.12. Suspension: Front and rear suspension, upper and lower wishbones, ball and swivel joints, anti-roll bars, mountings, torsion bars and coil springs.
- 11.l.13. Transfer box: Transfer gears, selector, transfer shafts, needle and roller bearings, output shafts and bushes.
- 11.l.14. Steering: Steering rack and pinion, steering box, power steering rack and pump, power steering reservoir and idler box.
- 11.l.15. Working Materials: Oils, Oil filter and anti-freezer (and anything similar to these), are covered only if it essential to replace them because of the failure of a part which is covered under this warranty.
- 11.l.16. Casings: If any part covered fails and damages the casing, the casing will be covered
- 11.l.17. Air con: Compressor, Condenser, Condenser fan, Condenser assembly, Condensing radiator, Pipework, Switch gear, Blower assembly.
11.m. Other Warranty Information:
11.m.1. Paintwork: Paintwork is covered for defects for the first 12 months/12000 miles whichever is sooner. Blemishes must have been inherent from the factory to be covered under warranty. We will not cover any damage caused during shipping; it shall be your responsibility to settle this with the shipping company/s used to transport your vehicle. We will not cover any damage caused by vandalism, wear and tear damage caused through driving such as stone chips and scratches, lack of care and maintenance of paintwork. We recommend that you regularly clean and polish your vehicles paint to increase its longevity.
11.m.2. Rust: Your vehicle is covered for corrosion for 12 months/12000 miles whichever comes sooner. Your vehicle has been treated with rust proofing treatment we recommend that you repeat the rust proofing treatment every few years to maximise its effect. You need to carry out regular cleaning of the underside of your vehicle to prevent rust from developing. Following any off road driving and driving through deep water you will need to clean the underside of your vehicle or your warranty may not be valid. Your vehicles paintwork must have been regularly cleaned and maintained for any claims of corrosion to be valid.
11.n. Mechanical Inspection and Maintenance:
11.n.1. On receiving your vehicle you will have to check the tension of all belts for slackness, as these are new parts they will stretch and develop slack, for your warranty to be valid you must regularly check the tension of all belts and tighten these parts as required. You are also required to regularly check and top up all fluid levels as these can fluctuate during the running in period, if low levels of oil or any other fluid are the cause in part or whole of any failure your warranty will not be valid. If your vehicle is fitted with any accessories you are required to make inspections of the wiring (for example winch kits) damage caused to any wiring while driving on or off road will not be covered by the warranty. Mechanical accessories may require additional maintenance, you are required to make sure any maintenance is carried out to the manufactures guidelines or the component will not be covered under the warranty.
11.o. General Exclusions
- 11.o.1. Any claim arising as a result of gradual deterioration through wear and tear.
- 11.o.2. Any Claim arising from a foreign material introduced into the fuel/cooling system.
- 11.o.3. Failure wholly or partly due to negligence, abuse or accidental damage
- 11.o.4. Any consequential or subsequent loss or damage arising from failure of the component
- 11.o.5. Failure of any part not originally fitted to the vehicle and not fitted by Arkonik or failure of another part arising as a result thereof.
- 11.o.6. Any claim reported to Arkonik more than 14 days after the occurrence of the failure.
- 11.o.7. Failure of any part arising as a result of repairs carried out by a person not authorised by Arkonik.
- 11.o.8. Failure of any part disclosed as defective to the customer by Arkonik prior to the sale or for which a claim could be made under the manufactures warranty or as a result of a recall by the manufacturer.
- 11.o.9. Failure of any part arising from defective design or manufacture
- 11.o.10. The cost of any diagnosis of any failure.
- 11.p.1. Failure (weather mechanical or electrical): By definition means for the purposes of this warranty the actual breaking or burning out of any of the listed components.
- 11.p.2. Breakdowns: In the event of a breakdown we do not offer any assistance either in covering of costs or arranging for the recovery of the vehicle.
11.q. How to make a claim:
- 11.q.1. Ensure you have satisfied all the requirements of the warranty.
- 11.q.2. Contact Arkonik and explain the problem and follow any instruction given.
- 11.q.3. Arkonik may request you get a written quotation for the cost of the repair. Forward the cost of the repair to Arkonik as soon as it is presented to you. DO NOT authorise repairs until Arkonik authorises you to do so.
- 11.q.4. Arkonik accepts no liability for the cost of any dismantling save that if, and only, if a valid claim is established the cost of the dismantling will form part of the claim for the failed part and the total cost of dismantling and part will be subject to any claim limit.
- 11.q.5. If Arkonik has authorised a third party to carry out a repair the customer maybe required to settle the repair cost in full. In such a case you should do and then forward a full detailed invoice (listing parts and labour) plus any further validity documentation such as servicing records as requested to us and we will reimburse you.
- 11.q.6. In the event of claim being made always contact Arkonik in the first instance. If you
- have any queries concerning any aspect of this warranty a helpline number is available at
- Arkonik for your convenience.
12. Returns, Cancellations & Replacements
12.a. You are encouraged and afforded every opportunity to inspect any vehicle(s)/equipment at our premises or to request data, photographs, an independent inspection by a third party, or independent advice from a third party prior to placing any order with Arkonik.
12.b. As our vehicles are customised and prepared specifically to your specification, and once your 25% down payment has been received, you are not entitled to any partial or full refund if you cancel your order (This includes holding deposits for production slots).
12.c. Arkonik accepts no responsibility for harm or damage resulting from the use or misuse of its product(s). You are advised to carefully consider the modifications you are considering for your vehicle and ensure that they meet with local Road Safety requirements and your statutory obligations in relation to use of motor vehicles in your region. Arkonik reserve the right to refuse the fitment of any accessory or indeed to disclaim any responsibility associated with its intended use should Arkonik believe the accessory or adaptation of the vehicle to be principally unsound. Please note that we disclaim the use of any tire, wheel or wheel adaptor which waivers from standard Land Rover fitment for the vehicles age of production / era.
12.d. Please further note that we advise against the use of inwards facing seats for anyone under the age of consent to travel in a motorized vehicle. Any modification work undertaken on the vehicle, without consultation may result in the invalidation of your warranty.
12.e. Please do not place an order with Arkonik unless you are 100% satisfied that the vehicle(s)/equipment is fully suitable for your needs and you fully understand the import and registration process and costs.
13. Customer Services, Consumer Credit Licence, and Contact Information
13.a. You can get in touch with us in writing at the following address: Arkonik, Lakeside Park, Mells, Somerset, UK, BA11 3RH
13.b. You can get in touch with us via telephone: +44 (0)1373 812011
13.c. You can get in touch with us via email at: email@example.com
13.d. Arkonik holds a Office of Fair Trade Consumer Credit Licence that entitles us to offer credit brokerage services. Our Standard Licence Number is 636684.