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Field Support Representative

Arkonik SVO

Salary: Competitive

Location: Charleston, USA

Type: Permanent

Closing Date:

Established for over 15 years, Arkonik is a leading world-class Land Rover restoration and customisation business. We have an extensive network of high-net-worth clients across North America, to whom we offer a unique and personable service. 

We are actively recruiting a new Field Support Representative who will travel throughout the country to visit our clients for their vehicle handovers. An extremely important and exciting part of their customer journey.

The ideal candidate must be able to work independently whilst in the field and serve as a brand ambassador. This is a fantastic opportunity to develop and progress within this unique and exciting company. A strong work ethic and a can-do attitude are essential. Competitive salary and benefits are on offer.

Key responsibilities

  • Report accurately to our Customer Care Team in the US and the UK to enable a cohesive package of care for each customer
  • Explain the operational controls of clients vehicles
  • Provide care and maintenance advice
  • Report on all client interaction along with detailed accounting of field work
  • Participate in Continuous Improvement Program
  • Ability to travel as required and with short notice.

Ideal candidate

  • Provide vital customer support to our growing client base
  • Liaise with the Customer Care team in the UK to manage your weekly/monthly schedules
  • Organize, book and record travel expenses using general IT and admin skills
  • Create consistent, reliable and detailed reports from each handover
  • Ability to be a Brand Ambassador
  • Valid driver’s license
  • A reasonable amount of technical knowledge in the automotive industry (knowledge of Land Rovers would be preferred)
  • Previous experience working autonomously
  • Ability to multi-task
  • Can work as part of a team or on own initiative without supervision
  • High level of attention
  • Reliable, punctual, and highly motivated.

What you’ll get in return for your talents

A competitive salary, 20 days holiday (plus bank holidays) and all travel expenses. Alongside this, you’ll get to work on a truly unique and amazing product, work with some genuinely talented minds, and be part of the continued development and expansion of our global company. Training is provided and progression opportunities are available for the right applicant.

What next…

To apply for this exciting role, please send us your current CV along with a covering letter using the form below.

Closing date for applications is 28 February 2023

What’s next?

Please apply by filling in the form below and upload an up to date CV to be considered for this role.

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